FAQs

Standard delivery is 1-2 days if the item is in stock, delivery times of non stock items will vary so please get in touch for confirmation.

Yes we ship worldwide using either FedEx, UPS or DHL, just depending on location.

Yes we offer special pricing for OEMs based on quantities, also we have 30+ years experience so we can offer technical support with our products.

Yes. We manufacture bespoke PT100, thermocouple, and thermistor sensors to your exact specifications—including length, diameter, materials, and cable length. Standard lead time is under 1 week.

Yes we off PT100s, thermocouples, thermistors, PT1000s and thermowell manufacturer to your specifications, usually within 2-3 weeks. We also keep a range of sensors in stock for next working day delivery.

Take a look at the instruction manual first. It will help to familiarise yourself with the layout and general operation so guidance will be easier should you still need to call.

Check that there is power connected to terminal 4 (‘Common’ supply terminal of output relay) If there isn’t power going into common, you won’t get power out of the switched live because it is a volt free relay.

Yes, use 2 core copper wire of about 0.75mm squared cross sectional area. You should not need to recalibrate. Avoid cable runs in same conduit/trunking as mains cable or you may experience problems with interference. As a rule of thumb, try to keep them at least 10/12” apart.

The sensor cable is probably picking up interference from being too close to a mains cable. Avoid cable runs in same conduit/trunking as mains cable. As a rule of thumb, try to keep them at least 10/12” apart.

Make sure the sensor tip is precisely where you want temperature measured. Remember ‘temperature gradients’ (Temperature will be hottest at heater surface and coldest at extreme locations. Also check the cable for physical damage and any joins to extensions.